2026-01-21 · Topic: Integrations

Expanded connectors for ITSM and CMDB ecosystems

Additional certified connectors and field mapping templates reduce time-to-first-value for service operations programs.

IntegrationsITSM

Elena Marquez · Head of Integrations

Faster time to trustworthy service data

Our connector roadmap focuses on the messy middle: field mapping, reconciliation rules, and operational playbooks.

We recommend pairing connector rollout with a data stewardship model—connectors accelerate work, but ownership still matters.

Documentation includes migration notes for common upgrade paths.

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